AI is not a quick fix — here's what companies need to know

An eight-month field study inside a 200-person U.S. tech company lands on three takeaways that the authors present as surprising.

First, work expands as AI lowers friction.

Second, work bleeds across time boundaries as tasks become easier to start.

Third, multitasking becomes more common as people run parallel threads.

Those patterns matter, because they change pace, attention and expectations...