PURC resolves 99.56% of ECG and Ghana Water complaints in Volta/Oti, commissions 17 boreholes

The Public Utilities Regulatory Commission (PURC) says it resolved 99.56% of all utility complaints received in the Volta and Oti regions during the first half of 2026, while expanding access to safe drinking water through the completion of 17 mechanised boreholes in underserved communities.

According to the Commission's Midyear Report released by its Volta/Oti Regional Office, 1,827 out of 1,835 complaints lodged against the Electricity Company of Ghana (ECG) and Ghana Water Limited (GWL) were successfully resolved, representing the second-highest complaint resolution rate recorded in the region over the past five years. ...