ATO outsource call centre workers paid 40% less than public service peers, Fair Work submission claims

Ahead of ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels

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Workers at the Australian Taxation Office’s outsource call centres are paid up to 40% less than their public service counterparts on the same phone lines, according to submissions lodged ahead of landmark “same job, same pay” hearings.

The pay gap, detailed by Nathan Brunne, a former worker on the ATO phone lines employed by the private equity-backed Probe Operations, widens at more senior call centre roles, with team leaders at outsource operators paid about $31 an hour compared with more than $52 at the tax office.
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