NCAA boosts passenger complaint resolution, sets sights on 90%

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NCAA boosts passenger complaint resolution, sets sights on 90%

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By Dickson Omobola Nigerian Civil Aviation Authority, NCAA, has disclosed that it achieved a 65 per cent passenger complaint resolution rate in 2025, representing a 10-percentage-point improvement over its 2024 performance. NCAA also said it is on track to attain a 90 per cent complaint resolution rate by the end of 2026. Director of Public […]

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NCAA boosts passenger complaint resolution, sets sights on 90%

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