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Toronto ombudsman calls out TTC over decision to not offer refunds for tokens, tickets
CityNews Toronto
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The City of Toronto’s ombudsman is calling out how the TTC moved to discontinue tokens and tickets, citing issues with the decision-making process, a lack of public input and not enough documentation.
In a 65-page report released by ombudsman Kwame Addo on Friday, he said his office started getting complaints from residents after the TTC […] ...
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