Uber lays off 10% of support staff, ends remote work, and blames AI for the first time

The Times of India

Uber has laid off 10% of its customer support staff and told remote workers on the team to relocate to hub offices.

It's the company's second round of job cuts in eight weeks, following a 23% reduction in its people division in June.

For the first time, Uber has named AI as a reason—after burning its entire 2026 Claude Code budget in four months. ...

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Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI

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Uber lays off 10 percent of its customer service team in favor of using AI

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Uber lays off 10% of support staff, ends remote work, and blames AI for the first time

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Uber cuts 10% customer service jobs

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