Retired UK civil servants failed by pension outsourcing, government says

Chaos of Capita-run scheme has left some people waiting up to a year for payments and in financial hardship

Retired civil servants have been failed by the decision to outsource their pension scheme, the government has admitted, and the maladministration meant some were left waiting up to a year for payments.

Multiple members of the civil service pension scheme, run by the private company Capita since December, have come forward to say they are unable to afford rent and have been forced to use food banks after being left without an income.
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