New CRTC rules aim to empower consumers, but will Canadians truly save on bills?

Every couple of years, Marc Nanni makes a call to his home internet provider to see if he can find some savings on his monthly bill.

Unexpected charges always seem to add up within that time frame, he says, whether it’s a “system access” fee here or a “basic service” fee there.

Nanni’s efforts are […] ...