The ‘pain of not paying’: Why smart tourism is about more than technology

Macau is a strong tourism destination with clear strengths in walkability, cleanliness, and visitor-friendliness, but its payment infrastructure remains a notable weak spot, according to Kyung Hee University professor Namho Chung. In this MDT exclusive report, the scholar argues that the challenge is less about technology than about designing tourism systems from the visitor’s point of view – and ensuring tourists can pay, move, and spend without friction. Namho Chung, a professor at Kyung Hee University in Seoul and director of its Smart Tourism Research Center, said Macau performs well on many of the benchmarks that define a smart tourism […]

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