Paytm ordered to pay Rs 21,437 for failing to refund cancelled flight ticket

A consumer commission ordered Paytm to refund a cancelled flight ticket.

The airline had already sent the refund amount to Paytm.

Paytm failed to ensure the customer received the money.

The commission found Paytm liable for poor service and deficiency.

Paytm must now pay the ticket amount, compensation, and costs. ...